Privacy Policy.
Turner International Enterprises Pty Ltd is committed to providing quality services to
you and this policy outlines our ongoing obligations to you in respect of how we manage
your Personal Information.
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We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988
(Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store,
secure and dispose of your Personal Information.
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A copy of the Australian Privacy Principles may be obtained from the website of The Office
of the Australian Information Commissioner at www.aoic.gov.au
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What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of
Personal Information we collect include: names, addresses, email addresses and phone
numbers.
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This Personal Information is obtained in many ways including correspondence, by telephone,
by email, contracts, online forms via our website www.turner.international, from your
website, from cookies and from third parties. We are not responsible for the privacy
practices or the content of third-party sites that choose to place links to our site on their
website.
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We collect your Personal Information for the primary purpose of:
• Providing our contracted services to you,
• Internal record keeping.
• Improve our products and services.
• Periodically send promotional emails about new products, special offers or other
information which we think you may find interesting using the email address which
you have provided.
• Processing your payments and otherwise servicing your contracts
• Responding to questions, comments, and other requests
• Providing access to certain areas, functionalities, and features of our services and
website.
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We may also use your Personal Information for secondary purposes closely related to the
primary purpose, in circumstances where you would reasonably expect such use or
disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting
us in writing. When we collect personal information, we will, where appropriate and where
possible, explain to you why we are collecting the information and how we plan to use it.
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Sensitive Information
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Sensitive information is defined in the Privacy Act to include information or opinion about
such things as an individual's racial or ethnic origin, political opinions, membership of a
political association, religious or philosophical beliefs, membership of a trade union or other
professional body, criminal record or health information.
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Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
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Third Parties
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Where reasonable and practicable to do so, we will collect your Personal Information only
from you. However, in some circumstances we may be provided with information by third
parties. In such a case we will take reasonable steps to ensure that you are made aware of
the information provided to us by the third party.
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Disclosure of Personal Information
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Your Personal Information may be disclosed in a number of circumstances including the
following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
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Access to your Personal Information
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You may access the Personal Information we hold about you and to update and/or correct
it, subject to certain exceptions. If you wish to access your Personal Information, please
contact us in writing. Turner International Enterprises Pty Ltd will not charge any fee for
your access request but may charge an administrative fee for providing a copy of your
Personal Information. In order to protect your personal information, we may require
identification from you before releasing the requested information.
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Maintaining the Quality of your Personal Information
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It is important to us that your Personal Information is up to date. We will take reasonable
steps to make sure that your Personal Information is accurate, complete and up to date. If
you find that the information we have is not up to date or is inaccurate, please advise us as
soon as practicable so we can update our records and ensure we can continue to provide
quality services to you.
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Policy Updates
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This Policy may change from time to time and is available on our website.
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Privacy Policy Complaints and Enquiries
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If you have any queries or complaints about our privacy policy, please contact us at:
PO Box 7065, Banyule VIC 3084
+61 (0)2 9121 6288
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